Refund and cancellation policy

Last updated: October 2026

This page explains how refunds, refills and cancellations work on SMMXPERT (smmxpert.com). Please read the description of each service before you order, because refill and other service rules are written there.

1. Refunds for Canceled and Partial orders

• Canceled order: if an order is canceled, the remaining amount is refunded to your SMMXPERT balance automatically.
• Partial order: if only part of the quantity is delivered and the order is marked Partial, the amount for the undelivered quantity is refunded to your SMMXPERT balance automatically.

Refunded balance appears in your account and can be used for new orders. You can see your balance and order status on the Orders page.

2. Refills

• Services that offer refill show the refill period in their description.
• To request a refill, use the Refill button next to the order on the Orders page, or open a ticket.
• Each service follows the refill rules written in its own description. There is no general refill guarantee for services that do not offer refill.

3. Cancelling an order

On some services a Cancel button is shown next to the order on the Orders page. If you do not see it, contact support with your order ID.

4. Before you order

• Read the service description: start time, speed, quantity limits, link format and refill period.
• Use the correct public link or username, and keep the profile or post public until the order completes.
• Test new services with a small quantity first.

5. Help with refunds and payments

• Orders and refunds: our support team is available 24/7 on WhatsApp, Telegram and tickets (tickets for paying users). Include your order ID.
• Payment issues only: use the payment-only WhatsApp number shown on the Add funds and Contact us pages.
• Email: support@smmxpert.com

See also our Terms, Privacy policy and the user guide.